What are the delivery times?
We do our utmost to deliver your order as quickly as possible. It takes on average between 3 and 10 working days on average for France and the countries of the European Union and up to 20 working days for the French overseas departments and territories and countries outside the EU.
We decline all responsibility for any delays in delivery by the carrier.
We ship your orders from Monday to Friday. We are closed on Saturdays, Sundays and public holidays.
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What are the delivery methods?
Currently, there are two delivery methods: tracked parcel and courier delivery which is reserved for international orders.
Why does my ISBN code access last only 31 days and how can I reactivate it?
The access to the free digital resources of your book (audio, videos, transcriptions, etc.) activated with the ISBN code of the printed textbook will last for 31 days. However, as long as the textbook is still available for sale and therefore still ...
Why is there an expiration date below my resources?
The expiration date shows the moment when you will no longer have access to the course (when applicable), depending on the product you have purchased. The standard duration of our content is 1 year, calculated from the date when you activated it. If ...
I have purchased a printed textbook , how can I access the audio tracks and other free resources
As a user of one of our printed books, you have access to all its free digital resources on the Espace virtuel platform. If you are not yet registered, you can do so by clicking on this link. To access the associated resources, you will need to enter ...
I have purchased a printed textbook , how can I access the audio tracks and other free resources?
As a user of one of our printed books, you have access to all its free digital resources on the Espace virtuel platform. If you are not yet registered, you can do so by clicking on this link. To access the associated resources, you will need to enter ...